Refund policy

Returns

We accept returns within 7 days of delivery for unworn, unwashed shirts with tags intact and original packaging.

Process

Email hello@nitara.store with your order number and reason for return. We arrange a courier pickup at our cost — one free pickup per order.

Refund timeline

Once we receive and inspect the return, we issue a refund to the original payment method within 5–7 business days. For COD orders, refunds are issued by bank transfer to a UPI ID or bank account you share with us.

Exchanges

Sizing exchanges are free within 7 days. We pick up the returned shirt and dispatch the new size in the same shipment cycle.

Non-returnable items

Items that have been worn, washed, altered, or are missing tags. Items returned beyond the 7-day window. Items damaged by incorrect care (e.g. wrong washing instructions followed). Custom or special orders.

Damaged or wrong items

If your order arrives damaged or you receive the wrong item, email hello@nitara.store within 48 hours of delivery with photos. We arrange a free replacement immediately.

Cancellations

Orders can be cancelled before dispatch — usually within 12 hours of order placement — by emailing hello@nitara.store. Once dispatched, the order moves to the returns process above.

Questions? hello@nitara.store or WhatsApp +91 96871 42229.